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Frequently Asked Questions
Everything you need to know about ordering, shipping, varieties & more
1. Can I talk to a real person?
Yes you can! Call our office at 518-695-4517. If you get our voicemail, please leave a message & we will get back to you as soon as possible.
Email us anytime at [email protected]
Email us anytime at [email protected]
2. Can you ship apples to CA or AZ?
We are able to ship certain products to CA or AZ. Some varieties are restricted due to state agricultural regulations. The Department of Agriculture in CA and AZ require us to keep apples in cold storage for 30–45 days before shipping.
No AZ/CA orders will be shipped before October 31st. Call 518-695-4517 for current available varieties.
No AZ/CA orders will be shipped before October 31st. Call 518-695-4517 for current available varieties.
3. What is the difference between a Gift Box & a Case?
Gift Boxes — White corrugated box with foam insert. Each apple sits in its own protective round hole. Generally 80–100 count size.

Cases — More affordable bulk option (bushel, ½ bushel, ¼ bushel). Apples are layered in cardboard trays/cells with bubble-wrap lining. There is a risk of bruising in transit with cases — no refunds for bruising on case orders.

Cases — More affordable bulk option (bushel, ½ bushel, ¼ bushel). Apples are layered in cardboard trays/cells with bubble-wrap lining. There is a risk of bruising in transit with cases — no refunds for bruising on case orders.
4. Will my apples look exactly like the pictures?
Photos are a guide only. Year-to-year and even tree-to-tree, apples vary in color, sweetness, tartness, crispness, etc. We pick at peak flavor and ship fresh, but Mother Nature means every apple is unique. We make no warranty on exact appearance or ripeness.
5. What does “count” mean and how do I know the size?
Count = how many apples fit in a ~40 lb bushel box.
Higher count = smaller apple Lower count = larger apple
Jumbo (36–56) ? Large (64–80) ? Medium (88–100) ? Small (120+)
Gift boxes are usually 80–100 count.
Higher count = smaller apple Lower count = larger apple
Jumbo (36–56) ? Large (64–80) ? Medium (88–100) ? Small (120+)
Gift boxes are usually 80–100 count.
6. Where is your fruit grown and why is it special?
Grown and packed at our own orchards in upstate NY (near Canada) and Marlboro, NY. Colder nights = denser, crisper, sweeter apples.
“Grown a little colder, a whole lot better than the rest!”
Every piece is hand-picked and packed the same day it ships — farm to door freshness.
“Grown a little colder, a whole lot better than the rest!”
Every piece is hand-picked and packed the same day it ships — farm to door freshness.
7. Can I ship to multiple addresses in one order?
YES! Add multiple shipping addresses at checkout. Create an account to save addresses for next time (we never store credit cards).
8. How much is shipping?
Calculated at checkout based on weight and destination. Add items to cart ? enter zip code ? see all UPS options instantly.
9. How soon will my order ship?
Usually 2–7 business days once fruit is ready. We hand-pack every order and never ship bruised fruit. We avoid weekend shipping so boxes don’t sit with UPS. Overnight does not guarantee same-day ship. We’ll do our best to hit requested dates, but weather, labor, and fruit readiness can cause delays.
10. How do I add delivery instructions?
Sign up for free UPS My Choice — leave gate codes, redirect, authorize release, etc. after tracking number is created.
11. Are items in stock?
If you can add it to your cart, it’s in stock. “Season has ended” means sold out for the year.
12. How do I get apples all winter?
Just keep coming back to our site and our best fruit will show available to order. We're always updating based on availability and quality.
13. Can I mix varieties in one gift box?
Yes — check out our Apple Mixers section.
14. Do you ship year-round?
Almost — usually September through June/July. Lock in winter fruit with Fruit for Months early in the season!
15–16. Is my credit card secure?
Yes — we’ve never had a security issue. We do not store credit card data. Ordering online is just as safe as us entering it for you.