Terms & Conditions

Please read these terms carefully. By placing an order with Honeycrisp.com, you agree to the following policies.

Product & Shipping Terms

• Each apple is different, year to year, tree to tree, depending on many factors. They might not look or taste the same as you remember. We hope you enjoy yours!
• Most photos are stock photos giving a general idea of what the fruit looks like.
• We make no warranty or claim as to color, ripeness, or the individual flavor of any food item we ship. Many times this can vary by season and by individual taste.
• Any 1/2 bushel or bushel has a risk of minor to severe bruising, but saves $$ compared to gift boxes. If the actual box is damaged by UPS, we will enter a claim for you.
• It is our policy to send you the best product possible, and we would never place damaged items in a shipment.
• If you need to cancel your order, we will try to help you do that. Please email us at [email protected] or call 518-695-4517. If your order has not been processed and packed, we will surely cancel your order for you and refund your funds back to your card with no charge. However, if the order is processed and packaged, we may not be able to get to your package in time before being shipped. Once a label is affixed, the packaging cannot be reused. Once on the UPS truck it is a perishable product and we cannot have it returned to us or refunded. You may, if you want, change the destination. UPS charges $20 plus shipping to have your package diverted to another recipient.
• Apples and other food items cannot be returned to us. If returned, the recipient is responsible for return shipping charges and the price of the product, and it will be discarded when we receive it.
• Shipping charges are determined at checkout and paid for by the customer.
• Once a product is ordered and shipped we cannot exchange any items for another item.
• Once shipped from our facility all orders are final.
• We make no warranty as to when the product will be shipped or when it will arrive. Please see our shipping policies for details.
• Shipping methods such as overnight, 2nd day, or 3 day select do not determine when your apples will be shipped, only what mode when shipped. Please see our shipping policies for details.
• We do not sell any product by weight. The UPS shipping notification may not reflect the actual weight of your product as we use dimensional weight (saves you money on shipping).
• All apples are sold either by volume or count, not by weight. Any weights discussed on the site are approximations to give customers a general idea.
• When you complete your order at checkout, you have agreed to receive the product ordered and/or have us ship the product to someone for you. All sales are final.
• Your credit card or PayPal account is charged at the time of checkout. This is an automatic process.
• If we ship the wrong item or to the wrong address, it is our policy to replace the product or refund your monies paid to us.
• Generally, as a rule, we do not ship apples that will sit over the weekend if possible. Many times we will wait until Monday to ship your apples so they arrive in the same week.
• We do not warranty that the product will not have damage from extreme cold in shipment. We may delay shipment when conditions are such at our shipping location that a product is in danger of damage from extreme cold.
• If a product is ordered but has not been shipped from our facility and you wish to cancel the order, it is our policy to do so for you and refund your money with no additional fees.
• If your product arrives damaged or with missing contents, please contact us and we will explain the next possible steps. We will assist in reporting the claim to the shipping company and, upon receiving payment from the shipping company, we will refund the monies paid for the product or ship out a new box of the product.
• If an address needs to be changed after the product leaves our facility, UPS will charge $12 for the change plus an additional charge in shipping. If we make this change for you, the charges will be billed to your credit card.
• If at checkout a mistake is made in the address resulting in no option for shipping being presented we will contact you with the charge for the shipping when we receive the order. At that time you can determine if you would like to proceed with the order or cancel and receive a full refund.
• It is our policy that any product received where the package appears to have been tampered with in shipment should not be consumed. Please contact us to replace such shipment.
• Any refunds agreed to will be made back to the credit card you used for the order and will be refunded as soon as possible, no longer than seventy-two hours.
• We will always work to do all we can to resolve any questions or problems in a timely fashion.
• If you have any questions regarding your order, call us at 518-695-4517, fax 518-695-5718 or email [email protected].
• We make no warranty or claim as to how ripe or the individual flavor of any food item we ship. Many times this can vary by season and by individual taste.
• All of our customers of 24 years are important to us and we appreciate your business.

SMS / Text Messaging Terms (Honeycrisp.com Text Alerts)

Program name: Honeycrisp.com Text Alerts
Operator/Sender: Honeycrisp.com

By opting in, you agree to receive recurring text messages from Honeycrisp.com at the mobile number you provide. Messages may include:

• Initial ordering assistance and order confirmations
• Shipping, delivery, and order status updates
• Exception notices such as delays, reschedules, or delivery changes
• Customer service communications (address verification, substitutions, delivery instructions, or issue resolution)
• Notifications of charges, billing updates, or refunds
• Promotional offers, seasonal specials, loyalty/VIP perks, and re-order reminders
• Product availability updates, new products, and limited-run orchard releases
• Occasional Honeycrisp.com orchard or industry news related to our fruit and products

Message frequency: Varies based on your orders and preferences.
Cost: Message and data rates may apply depending on your mobile plan.
Opt-out: Reply STOP at any time to cancel. You will receive a confirmation text and no further messages will be sent unless you re-subscribe.
Help: Reply HELP for help, or contact us at (518) 695-4517 or [email protected].
Supported carriers: Most major U.S. carriers. Carriers are not liable for delayed or undelivered messages.

Privacy: We do not sell or share your mobile number for third-party marketing. See our Privacy Policy below.

Privacy Policy (Honeycrisp.com)

Honeycrisp.com (“Honeycrisp,” “we,” “us”) respects your privacy. This policy explains what we collect and how we use it.

Information We Collect

• Name, phone number, and email address
• Billing and shipping address
• Order and product details
• Payment information (processed securely by our payment providers; we do not store full card numbers)

How We Use Information

• To fulfill and deliver orders
• To send confirmations, shipping updates, delay/exception notices, and customer service messages
• To send promotions or product updates only if you opt in
• To improve our products, services, and website

Text Message Privacy

If you opt in to receive texts from Honeycrisp.com, we use your phone number to send transactional updates and (if you opted in) marketing messages. You may opt out anytime by replying STOP.

Sharing of Information

We do not sell your personal information. We share data only with trusted providers needed to operate our business, such as shipping carriers, e-commerce platforms, texting providers, and payment processors.

Your Choices

• Email: unsubscribe anytime using the link in our emails
• Text: reply STOP to opt out
• Contact us to access, correct, or delete your information where applicable

Contact

Honeycrisp.com
61 Hogsback Road, Greenwich, NY 12834
Phone: (518) 695-4517
Email: [email protected]